Shipping Policy
All our parcels are delivered by Purolator or Canada Post (remote regions and post office boxes). The tracking number will be emailed to you after the shipment of your package. The maximum weight per order is 10 kg. Customer is fully accountable for indicating the correct shipping address. Should your shipping address be incorrect, a customer service representative will communicate with you, and shipping fees may be charged. Please acknowledge this also applies to unclaimed or refused parcels.
Shipping charges and shipping time
Canada
Shipping charges for orders shipped in Canada are $14.75* and shipping time is 4 to 6 business days. Shipping in Quebec is free for orders of $100* or more before tax (use the coupon code QCGRATUIT100 at checkout), and shipping in the rest of Canada is free for orders of $150* or more before tax (use the coupon code CDNFREE150 at checkout). If items are temporarily out of stock, a customer service representative will contact you. *Except remote regions of Canada
Remote regions of Canada
Shipping fees are based on the weight of the order and destination. Our shipping fee calculator will determine shipping price upon confirmation of your order. The delivery time depends location.
Perishables
Our policy is to ship products with an expiration date of at least 1 month. If we cannot meet this commitment, we will contact you by email to let you know the expiration date and to know if you still want to receive the product.
Broken or opened items
Biodor Produits Naturels ships the items in their condition of purchase and packs them properly to avoid breakage during transportation. If you receive a damaged or opened item please email us or call us 514-842-9662, Monday through Friday from 11am to 5pm EST.
Lost Packages
Parcels may get lost during transit. If you encounter this problem, please email us or call us at 514-842-9662, Monday through Friday from 11am to 5pm EST. We will then contact our carrier and sort out the situation with them. Canada Post sets a deadline of 5 business days from the date of inquiry to determine the status of the package. For any questions, please contact the store by email or phone at 514-842-9662, from Monday through Friday from 11am to 5pm EST. TERMS AND CONDITIONS Biodor Produits Naturels operates the Biodor.ca online store Website. The use of the Website is governed by the following terms and conditions. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SITE. By using Biodor.ca, you acknowledge having read and understood these conditions. If you do not wish to be bound by these terms and conditions, you shall not use Biodor.ca and order products through Biodor.ca.
Terms and conditions of use
Limitation of responsibility
The Site and its elements are provided on an “as is” basis, without warranties of any kind, express or implied. Biodor.ca, its related companies, directors, employees, representatives or agents may not, under any circumstances, be held responsible for any damages related, directly or indirectly, to the use of the Site. Biodor.ca website content including texts, graphics and pictures are only informational and educational nature. Website content cannot substitute in any way medical advice or diagnosis. Always consult a health professional before any treatment.
Restrictions related to use
Except as specified in one or another section of Biodor.ca, it is prohibited to copy, reproduce, distribute, publish, translate, download, display or transmit by any means any element of Biodor.ca for commercial reasons without prior written permission of Biodor.ca. It is permitted to display or download Biodor.ca elements, but only for non-commercial purposes and only as long as they are not modified.
Website operation location
Biodor.ca is operated from its offices located in Canada. Those choosing to use Biodor.ca do so on their own initiative, and it is their responsibility to abide by all applicable local laws. Any claim related to the Site and the elements it contains, or arising from use of the Site, is governed by the applicable laws in the territory of the Province of Quebec.
General conditions
Prices
The prices on the online store may differ from the prices in stores.
Product availability
Biodor.ca does not guarantee in any case the availability in inventory of products offered. If Biodor.ca is unable to deliver one or some of the products ordered due to insufficient inventory, Biodor.ca will send out a warning by e-mail and give the following options: Maintain the order and ship it when the products become available. Cancel part or all of the order containing unavailable products
Payment methods
Biodor keeps the right to verify any suspicious credit card with the Financial institutions before confirming and sending an order. If the card creates a reasonable doubt towards its authenticity, Biodor can refuse to complete a transaction. Same goes with other payment methods, like Paypal for example.
