Cancellations & Returns

Cancelling an order

To cancel an order, please email or call us at 514-842-9662. If your order has already been shipped, you will have to wait until you receive it, then email or call us and ask for a return authorization number. After, you will be able to ship us back the product(s).

Returning an order

You have 30 days following the reception date to ask for a return and refund. Products have to be in perfect condition and in their original packaging. Some products like cosmetics for example cannot be returned for hygienic reasons, especially when the product is not sealed. To return your order (partially or completely), email us  or call us at 514-842-9662 to obtain a return authorization number and to specify which product(s) you are returning. Further instructions will be provided.

The refund will be effective on your credit card bank account within 5 business days following the reception of your returned products and inspection by a dedicated Biodor staff member. Refund is effective on the paid value of the products including taxes, minus shipping fees.